On June 13–14, 2026, at the Sky Expo Vietnam International Exhibition and Convention Center in Ho Chi Minh City, Isuzu Vietnam Co., Ltd. (ISUZU Vietnam) successfully organized the 22nd ISUZU Aftersales Skill Contest, gathering 76 contestants from 19 ISUZU Dealers nationwide. As an annual activity, the Contest aims to assess and strengthen the capabilities of ISUZU’s aftersales team across the entire system.
Focus on Aftersales human capabilities development.
The mission of ISUZU’s aftersales activities is to support customer success by maximizing vehicle uptime. To achieve this mission, Mr. Wataru Nakano – General Director of ISUZU Vietnam – shared that, in addition to continuous product improvement, ISUZU Vietnam places strong emphasis on developing an aftersales team with solid expertise and a professional service mindset.
The Contest was designed with three main sections: theory, communication, and practice, for three core personnel groups in aftersales operations: Parts Advisors, Service Advisors, and Technicians. The contest was developed based on practical situations and operating procedures at Dealers, helping to assess and strengthen the aftersales team’s professional knowledge, operational skills, coordination skills, and customer service competency.
- For Technicians: helped reinforce technical knowledge, diagnostic equipment operation skills, and the ability to conduct inspections and troubleshooting according to ISUZU standards.
- For Service Advisors: enhance consulting skills, technical knowledge, proactively propose preventive maintenance to strengthen service process management skills.
- For Parts Advisors: helped enhance parts consulting capability, stock management, parts search, and preparation of suitable parts, contributing to more effective maintenance and repair operations.
Based on the judging panel’s observations, Mr. Hajime Iizuka – Executive General Manager, Aftersales Division, ISUZU Vietnam – emphasized that the Contest is an opportunity for contestants to objectively review their current capabilities, recognize areas for improvement, and translate what they learned into daily service operations.
The “TAKUMI × VALUE PROVIDER” spirit should be demonstrated not only through technical accuracy but also through faster problem solving, proactive communication, and customer-centered solutions that help maximize vehicle uptime. Through this mindset, ISUZU’s aftersales team continues to strengthen both professional capability and customer trust.
Honoring Outstanding Individuals and Teams
After two days of competition and learning, the 2026 ISUZU Aftersales Skill Contest recognized outstanding individuals and teams across the main categories. This recognition reflects the continuous learning spirit, professional capability, and ongoing efforts of ISUZU’s aftersales team nationwide.
I. Team Award Category
- First Prize: ISUZU Dai Thinh
- Second Prize: ISUZU Minh Nhi
- Third Prize: ISUZU Van Nam
II. Parts Advisor Category
- First Prize: PHAM NGOC DUY – ISUZU Dai Thinh
- Second Prize: DANG THI NGA – ISUZU Nisu
- Third Prize: NGUYEN PHUC THO – ISUZU An Viet
III. Service Advisor Category
- First Prize: MAI VAN MANH – ISUZU Dai Thinh
- Second Prize: NGUYEN HUU MEN – ISUZU Minh Nhi
- Third Prize: NGUYEN TUAN DAT – ISUZU An Viet
IV. Technician Category
- First Prize: NGUYEN MINH HIEP – ISUZU Dai Thinh
- Second Prize: TRAN VAN DUONG – ISUZU Dai Thinh
- Third Prize: NGUYEN VAN HUY – ISUZU Van Nam
In addition to the main contest categories, the Organizing Committee also honored individuals and teams with outstanding contributions to training, capability development, and the improvement of aftersales human resources.
Outstanding Dealer Trainers, as well as Technicians and Service Advisors who achieved Level 4 in the 2026 promotion exam, were recognized for their continuous efforts to improve skills and expertise.
ISUZU Vietnam technicians who achieved impressive results at the 2025 I-1GP CV (Isuzu World Technical Competition) – Commercial Vehicle (CV) Division were also commended, reflecting the capability and competitive spirit of ISUZU Vietnam’s aftersales team.
Speaking at the Closing Ceremony, Mr. Thai Van Toan – Director of ISUZU Vietnam – recognized the seriousness, focus, and learning efforts demonstrated by the contestants throughout the Contest. He emphasized that the value of the Contest lies not only in the competition results, but also in the knowledge and experience shared and applied, contributing to improved customer service quality across the entire system.
Although the 2026 ISUZU Aftersales Skill Contest has concluded, the spirit of learning, improvement, and customer service will continue to be carried forward in daily work at each Dealer. On the journey toward becoming a “Value Provider,” ISUZU Vietnam will continue working together with its Dealer network to develop aftersales human capability, elevate service standards, and maximize vehicle uptime, thereby delivering greater value to customers across Vietnam.
– ISUZU VIETNAM –
